Bhavin Chouhan
IT Service Desk Manager
What I do at MMR Research
A proactive IT Service Desk Manager to oversee our Heldpesk and Application support teams. The IT Service Desk Manager is responsible for ensuring efficient and high-quality support services to our users. This role involves managing the service desk team, acting as the point of escalation for complex technical issues, and ensuring that service level agreements (SLAs) are met.
Why MMR Research
As a Global Company, you get to meet some fascinating people.
Who am I?
Worked in IT Operations and Technical Services for 20 years with extensive experiance in a cloud-first organisation. Supported, mentored and lead support teams in a technical capacity.
Advice for prospective candidates
Be results oriented, be ethically and morally driven, be fantastic.